Support

At The WiFi Company we are committed to top quality products and services. If you are unable to find answers to any of your questions in our support area or our frequently asked questions, please feel free to contact us via phone or email and a representative will assist you with any questions you may have.

If services at your location are not working please follow the instructions below prior to calling our support line:

1. Confirm that the cable/DSL/satellite modem and the WiFi wireless access point are powered up and have lights on both of the units.

2. Confirm that the ethernet cable between the modem and wireless access point is firmly inserted into the ports on each unit. Typically there will be only one port option on the modem. At the opposite end of the modem confirm that the ethernet cable is plugged into the unlabeled port of the wireless unit (NOT the 12-24V POE port). The access point will NOT work properly if the ethernet cable from the modem is plugged into the 12-24V POE port.

3. Once the above two steps are confirmed, unplug the power supply plug from the ISP’s (internet service provider) modem. Wait 10 seconds then plug it back in.

4. After the modem has fully booted (approximately 30 seconds to 1 minute), remove the power plug from the wireless access point. Wait 10 seconds then plug it back in.

5. When the access point is ready to use, there will be a flashing green light on the icon that looks like a cell phone's signal level bars.

It may take up to 5 minutes for your wireless access point to fully load and begin allowing internet access to your customers/clients.

If you have not found the answer to any question, please call us at (877) 949-9434.